Thank you for choosing MEBOSS. We take pride in offering premium fragrances and are committed to giving you a smooth shopping experience. Please review our Exchange, Return & Refund Policy below.

🔹 Exchange Policy

We understand that fragrance preferences can vary. If you would like to exchange your order, our Customer Care Team will be happy to assist you.

Exchange Guidelines:

Exchanges are permitted only within the same product category.
Exchanges are offered; refunds will not be processed for fragrance dissatisfaction.
Products must be unopened, unused, and returned in original packaging with all tags intact.
Each order is eligible for a single exchange request.

Exchanges are allowed only if:

You received the wrong product.
The product was damaged in transit.
The order is incomplete (e.g., missing items in a combo).

NOTE: A clear unboxing video is mandatory for verification within 48 hours of delivery.

If you are not satisfied with the fragrance, you are eligible for one time exchange of the product.

🔹 Refund Policy

Refunds are issued only under the following condition:

If we are unable to arrange or deliver the product after your order has been placed.

Refunds:

Approved refunds will be processed within 10-15 business days to the original payment method.
Shipping charges are non-refundable.
Refunds will not be provided for personal dislike of a fragrance or change of mind.
Refunds will not be provided on opened or used perfumes (due to hygiene and safety standards).

Steps to Initiate a Exchange & Return:

Contact our support team at 📞 9625979992
Share clear images and videos and an unboxing video showing the issue.

If verified, MEBOSS will bear all replacement costs in cases of:

Wrong item shipped
Incomplete sets/combos
Damaged products

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🔹 Non-Returnable Items

Opened or used perfumes.
Items purchased on sale, clearance, or promotional bundles.
Customized gift sets.

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🔹 Return Shipping

Customers are responsible for sending the order back to the address also responsible for shipping costs in all criteria, unless the item delivered was wrong or damaged.

📍 Return Address: [PLOT 3847 PAHARI DHIRAJ DELHI 110006]

🔹 Contact Us

For all refund, return, or exchange requests, please contact:

📧 [care.meboss@gmail.com]

📞 9625979992, 9625979993